How your orders reach you, or your buyer

Each order is shipped by the shop that listed the item, directly from its location. There's no Maksoob warehouse in between, so a cart with items from three shops arrives as three packages.

Every product page lists the destinations the item ships to and the shipping fee for each. The fee is a flat amount per order from that shop, however many of its items you buy.

Some destinations have a free-shipping threshold: when your order from one shop reaches it, shipping from that shop is free. The product page shows when a single item already qualifies, and your cart shows the exact fee for each shop before you pay.

Handling time is how long a shop takes to send your order, in business days. Made-to-order items add their production time. Each listing shows the total as “Ships within n business days”.

Business days are Sunday to Thursday, Amman time. For made-to-order items, checkout and your order page show the estimated ship date.

When the shop marks your order shipped, a tracking number is issued and you're notified. Your order page shows each step with its date: label created, picked up, in transit, out for delivery and delivered.

Your order counts as delivered on the delivered status, when you confirm receipt, or when our team marks it. Delivery starts the 7-day window for reporting a problem.

Choose “Ship to my buyer” at checkout and enter your buyer's name, phone and address. The package contains no prices, no invoice and no Maksoob marketing; the shop prints a neutral packing slip.

You can save your buyers' addresses separately from your own and reuse them.

If a delivery fails or a package goes back to the shop, our team is alerted and arranges a reship or a cancellation with a refund. If your tracking stalls or your package arrives damaged, open a help request from the order.